Lowe's Home Improvement

Last week I was researching water softener systems and was a bit confused. So I headed to Lowe’s and spoke with Rob (I believe he had a Pro Vest on). He was so knowledgeable and helpful in speaking with me to understand how the system works and which product to add for full benefits. Thanks a bunch Rob for taking time to assist and being so helpful!

I have NEVER been treated so poorly in ANY store as I was today in the Thomaston Lowe's. Was treated like a criminal by an employee while I was already being helped by another employee. I literally felt like this lady does not know her job or what good or any customer service is. Thank you to the other woman that stepped up to help the situation but honestly the other lady needs to maybe find a new job and definitely needs to be written up or let go. Unfortunately I will now just have to drive an extra 20min to go to another store. Not going to chance being embarrassed like that again!

Saw a tile I wanted and was told they had plenty .89 per tile. Made a special trip 53 miles to buy the tile. It was mislabled. And a special order. I shopped for the other things I needed for the new shower $438. Went back to counter to order the tile and was then told its discontinued. At this point I've wasted half a day and 20 gallons of gas for no reason. Was not offered a discount or anything. I think I might return everything

Hi, Today I purchased a Heatpump Water for our home. I went to the service desk and was waited on by a young lady named Felicia. She was the most helpful person I have ever dealt with in any Lowes store in Maine. She is a real asset for Lowes ,and made it a pleasure to deal with.You have a great employee and should be recognized for hea attitude and knowledge. Mike Merwin, Jefferson, Maine

Went to pick up a scratched refrigerator that my wife had purchased the previous day, was reduced from $1199-$574, after 2 hours in the store I was told that they'd sold it again to someone else and gave me a $699 model, that they told my wife was out of stock, for the same price. Watch out for these bait and switch tactics, we paid for a $1200 fridge With a scratch not a $700 one without a scratch! ';€)}

In September of 22 I engaged through Lowes using Schuler cabinets and Granite Design for the counters. I wrote the following letter on June of 23. The kitchen is still not done. They have gotten the parts wrong at least three times and the countertops another three times and it’s not done yet as of today November 3 23. Here is an updated letter I sent them. I’m writing this email for two reasons. One to get you all on the same page. I’m tired of getting confused email that lead me to believe no one is in charge. Managing the project is not my job. Secondly, I’m writing this email to put you in notice that I’m moving in on June 27. Van line move and all.I expect for this nightmare to end before then..( I moved in without the dishwasher being able to be operable. No toe kicks and no backsplash. Also missing side panels and doors to refrigerator. They have come more than 3 times and each time with the wrong pieces, badly measured backsplash, dishwasher fronts missing handles and counters. Every time the item were reordered from Schuler or Granite Design the pieces were the wrong size, the wrong color, etc On June 26 of 2022 I first contacted Lowes. On July 11 I had my first contact with the designer. On September 12, 2022 I paid for the cabinets and installation labor, as well as put down a deposit for the counter tops. Until then I was 100% satisfied with the process. How do you have a customer go from 100% to 0% satisfaction…just like this.. It’s the 5th of June,2023 ( now the 3 of November)and the job is not complete. Cabinet installation was not completed because pieces were missing. There was no toe kick. It’s missing two side panels. The panels and handles, which I purchased, for refrigerator and two dishwashers were not installed and it’s sitting on my living room. 9 they have since installed the dishwasher panels but the installer had to cut a side of it because they are the wrong size) The backsplash was not installed, don’t know the reason. ( it took them three tries to get it still wrong, months in between each try)The template had been created and you’ve certainly have had the time to get things in. One piece on the refrigeration side was not installed (it’s sitting on the floor of my garage) because one upper cabinet was installed 1/8 of an 1/8 inch too low, says the countertop installer. The cabinet installer says he did it right and I would have to pay for its re-installation. I offered to take down the cabinet so that the countertop could be installed but the countertop installer said he would have to charge extra if he had to come earlier than June 25 (when supposedly the backsplash would be ready to put in place. I’ve paid a carpenter to lower the cabinets and vanity which were done wrong and I had to pay a cabinet maker to modify the microwave cabinet because they did not get it right even after I sent them the model numbers of each appliance. The refrigerator left door doesn’t open completely because not enough separation from wall was left) I need to know who is charge of this project and can sort this little mess with installation crews and their suppliers before move in date. Whatever is not done before the move in date of June 27, I expect a full refund and compensation for this mess. (needless to say, I have not received a satisfactory Explanation, a discount, or any money back. I think my last resort will have to be to hire a lawyer. I spent over $75,000. with Lowes and I expected a different experience then. My advice is don’t get your kitchens from Lowes., you cabinets from Schuler or you countertops from Granite design.